Refund Policy
Last updated: 01 April 2026
1. Scope
This policy applies to global IT services, software development, implementation contracts, maintenance, and software licenses provided by GreyDino Solutions (“we”, “us”, “our”).
2. Eligibility
Refunds are considered where services have not commenced, or where a materially noncompliant solution is delivered versus the signed SOW/contract. For software license or third-party SaaS subscriptions, refunds are only possible to the extent permitted by the vendor and only for unused periods.
3. Request Process
Submit refund requests to contact@greydinosolutions.com within 10 business days from the event giving rise to the request. Include contract/order number, Service description, reason, supporting evidence, and preferred resolution. We respond within 5 business days.
4. Non-Refundable Amounts
Non-refundable items may include: (a) services fully delivered/accepted; (b) work already performed and billed; (c) third-party license/subscription fees (paid to partners/vendors); (d) custom development completed per specs; (e) any costs incurred to comply with your requirement changes.
5. Partial Refunds and Credit
We may offer partial refunds or service credits where partial deliverables are accepted. If offered, these are subject to mutual agreement and documented in writing.
6. Timing
Approved refunds are processed within 15-30 business days of approval via the original payment method unless agreed otherwise. Any bank fees or conversion charges are borne by the customer.
7. Applicable Law
This policy is governed by Indian law. Disputes are subject to the courts in Gurugram, Haryana.
8. Changes
GreyDino may update this policy any time without prior notice. Your continued engagement means you agree to the updated policy.